Terms and Conditions of Unicool

Last updated: 10 July 2026

These Terms govern the use of Unicool (the “App” or the “Service”) and any other related agreement or legal relationship with the Owner in a legally binding way. Capitalised words are defined in the “Definitions” section of this document.

The User must read this document carefully. By creating an account or otherwise using the Service, the User agrees to be bound by these Terms.

Although the entire contractual relationship relating to the Service is entered into solely by the Owner and Users, Users acknowledge and agree that, where Unicool has been provided to them via the Apple App Store, Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against the User as third-party beneficiaries. Additional App Store terms are set out in the section “Apple App Store — Additional Terms” below.

The Service is provided by UNICOOL, Inc., a Delaware corporation, 1111B South Governors Avenue, STE 23980, Dover, DE 19904, USA. You can contact us at support@unicoolkido.com. The Unicool Privacy Policy is incorporated into these Terms by reference.

Health, Wellbeing & Safety Disclaimer — please read first

Unicool is a supportive and educational tool for parents and carers. It is not a medical device, it is not intended for any medical purpose, and it does not provide medical or clinical care of any kind. Unicool’s methodology is informed by clinical research and practice, but the App itself does not deliver a clinical service.

UNICOOL IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL, PSYCHOLOGICAL, PSYCHIATRIC, EDUCATIONAL, OR OTHER QUALIFIED ADVICE, DIAGNOSIS, OR TREATMENT. UNICOOL, THE AI ASSISTANT “NERI,” AND ANY SPECIALISTS OR CONTENT MADE AVAILABLE THROUGH THE SERVICE DO NOT DIAGNOSE, TREAT, CURE, PREVENT, OR MANAGE ADHD, AUTISM, OR ANY OTHER CONDITION, AND DO NOT PROVIDE THERAPY.

The insights, patterns, and predictions the Service produces — including any indication that a difficult day, sensory overload, or meltdown may occur — are supportive signals derived from the information you log. They are probabilistic, may be inaccurate or incomplete, and must not be relied upon as a clinical assessment, as a guarantee, or as a reason to change any treatment, medication, therapy, or care plan.

Reports, letters, and summaries you generate with Unicool (for example, to support a GP or paediatric appointment, a SENCO discussion, an EHCP application, or a tribunal submission) are compiled from information you provide. They are not clinical or legal documents, and the Owner does not warrant that they will be accepted by, or produce any particular outcome with, any school, healthcare provider, authority, or tribunal.

Always seek the advice of your GP, paediatrician, psychologist, or other qualified professional regarding your child’s health, development, or care. Never disregard professional advice, or delay seeking it, because of something made available through the Service. Consult a qualified professional before relying on the App, and understand that individual results will vary.

Unicool is not an emergency, crisis, or urgent-care service. If your child or anyone else is in danger, at immediate risk of harm, or needs urgent help, contact your local emergency services now — 999 in the UK, 112 in the EU, or 911 in the US — or your nearest emergency department or local crisis or safeguarding helpline.

Right of withdrawal (summary)

The right of withdrawal applies only to European Consumers (including Consumers in the United Kingdom, where it is commonly called the “right of cancellation”). Throughout this document it is referred to consistently as “the right of withdrawal.”

Some provisions in these Terms apply only to certain categories of Users — in particular, only to Consumers, or only to Users who do not qualify as Consumers. Such limitations are always mentioned explicitly in the affected clause. Where no such mention appears, the clause applies to all Users.

1. Who may use the Service

Unless otherwise specified, the terms of use in this section apply generally when using Unicool. Additional or specific conditions may apply in particular scenarios and, where they do, are indicated separately in this document.

By using Unicool, you confirm that you meet the following requirements: you are an adult of at least 18 years of age (or the age of majority in your jurisdiction, if higher) and have the legal capacity to enter into these Terms; you are a parent or legal guardian using Unicool on behalf of your own child, you hold parental responsibility for or are the legal guardian of any child whose information you enter, and you are authorised to provide that information and to make decisions about that child’s care; you understand that the Service is not directed to or intended to be used by children, and that children must not create an account or use the Service directly; you are not located in, and are not a national or resident of, any country subject to a U.S. Government embargo, and are not listed on any U.S. Government list of prohibited or restricted parties; and you do not use the Service for commercial purposes without entering into a separate commercial agreement with the Owner. The Owner does not knowingly collect personal information directly from children; if you believe a child has provided personal information directly to the Owner, please contact support@unicoolkido.com, and the Owner will take appropriate steps in accordance with applicable law and the Privacy Policy.

2. Information about your child and data protection

Because Unicool is used by a parent or carer to record information about a child, that information may include sensitive data concerning the child’s health, development, and behaviour. By providing such information, you confirm that you have the authority and, where required, the consent to do so. The Owner processes this information only as described in the Privacy Policy and in accordance with applicable data-protection law. Nothing in these Terms limits the rights that you or the child may have under applicable data-protection law.

3. Account registration

To use the Service, you must register or create a User account, providing all required data or information in a complete and truthful manner. Failure to do so will result in the Service being unavailable. You are responsible for keeping your login credentials confidential and secure, and for choosing a password that meets the highest standards of strength permitted by the Service. By registering, you agree to be fully responsible for all activity that occurs under your username and password.

You must immediately and unambiguously inform the Owner, using the contact details in this document, if you believe that your personal information — including but not limited to your User account, access credentials, or personal data — has been compromised, unduly disclosed, lost, or stolen.

Registration is also subject to the following conditions, which you agree to meet: accounts registered by bots or by any other automated method are not permitted; unless otherwise specified, each User must register only one account; and a User account is personal to the registered User and may not be shared with, or used by, any other person.

4. Account termination and suspension

You may terminate your account and stop using the Service at any time by contacting the Owner at the details provided in this document, or — where available — by using the corresponding controls within the App. The Owner reserves the right, at its sole discretion, to suspend or delete at any time, and without notice, any User account it deems inappropriate, offensive, or in violation of these Terms. Suspension or deletion of a User account shall not entitle the User to any claim for compensation, damages, or reimbursement, and does not exempt the User from paying any fees or prices that are already due.

5. AI features (“Neri”)

Unicool includes an AI-powered assistant called “Neri.” When interacting with Neri, you are communicating with an automated system, not a human professional. Neri and other AI-generated features provide general information and suggestions for informational purposes only. Their output is generated automatically, may be inaccurate, incomplete, or out of date, and does not constitute medical, psychological, educational, legal, or other professional advice. You should not rely on AI-generated output as a basis for any decision about a child’s health, care, education, or safety, and should verify important information with a qualified professional. The Health, Wellbeing & Safety Disclaimer above applies in full to all AI features.

6. Content on Unicool

Unless otherwise specified or clearly recognisable, all content available on Unicool is owned or provided by the Owner or its licensors. The Owner uses its utmost effort to ensure that content provided on Unicool infringes no applicable law or third-party right; however, this may not always be achievable, and Users are kindly asked to report any related complaints using the contact details in this document.

The Owner holds and reserves all intellectual property rights in such content. You may not use this content in any way that is not necessary or implicit in the proper use of the Service. In particular, and without limitation, you may not copy, download, share (beyond any limits expressly set out), modify, translate, transform, publish, transmit, sell, sub-licence, edit, transfer, or assign such content to third parties, or create derivative works from it, nor allow any third party to do so. Any applicable statutory limitation or exception to copyright remains unaffected.

7. Content provided by Users

The Owner allows Users to upload, share, or provide their own content to Unicool — for example, the logs, notes, and information they record about their child. By providing content to Unicool, you confirm that you are legally allowed to do so, including that you hold any necessary parental responsibility or consent, and that you are not infringing any statutory provision or third-party right.

By providing content on Unicool, you grant the Owner a non-exclusive, fully paid-up, and royalty-free licence to process that content solely for the operation, maintenance, and provision of the Service as contractually required, and as further described in the Privacy Policy. To the extent permitted by applicable law, you waive any moral rights in connection with content you provide.

You are solely liable for the content you provide through Unicool. The Owner does not routinely filter or moderate such content, but reserves the right to remove, block, or rectify it, and to deny access to the Service, without prior notice, if a complaint is received, upon a notice of infringement, upon the order of a public authority, or where the Owner becomes aware that the content may represent a risk to Users, third parties, or the availability of the Service. Such action shall not entitle you to any claim for compensation, damages, or reimbursement. You agree to hold the Owner harmless from any claim asserted, or damage suffered, due to content you provided through Unicool.

8. Access to external resources

Through Unicool, you may access external resources provided by third parties — for example, specialist directories or links to external services. You acknowledge and accept that the Owner has no control over such resources and is not responsible for their content or availability. Conditions applicable to third-party resources, including any grant of rights in content, are governed by those third parties’ own terms or, in their absence, by applicable law.

9. Acceptable use

Unicool and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law. You are solely responsible for ensuring that your use of the Service violates no applicable law, regulation, or third-party right. The Owner reserves the right to take any appropriate measure to protect its legitimate interests, including denying access to the Service, terminating contracts, and reporting misconduct to the competent authorities, whenever Users engage or are suspected of engaging in violating laws, regulations, or these Terms; infringing any third-party right; considerably impairing the Owner’s legitimate interests; or offending the Owner or any third party.

10. Terms of sale

Paid Products

Some of the Products provided through the Service are offered on a paid basis. The fees, duration, and conditions applicable to each purchase are described during the purchasing process and in the relevant sections of the App or the Unicool website, and are subject to change without notice. To purchase Products, you must register or log into Unicool.

Purchasing process and order submission

The purchasing process comprises the steps taken from choosing a Product to submitting an order. After reviewing the information displayed in the purchase selection, you may place the order by submitting it. Submission of the order determines conclusion of the contract and creates for you the obligation to pay the price, taxes, and any further fees and expenses specified on the order page. Upon submission, you will receive a receipt confirming that the order has been received. All notifications relating to the purchasing process are sent to the email address you provide.

Prices and payment

You are informed, during the purchasing process and before order submission, of any fees, taxes, and costs you will be charged. All payments are processed independently through third-party services; the Owner does not collect payment information such as card details, and only receives notification once a payment has completed. If a payment fails or is refused, the Owner is under no obligation to fulfil the order, and any resulting costs are borne by you.

Offers, discounts, and coupons

The Owner may offer discounts or special offers at its sole discretion, subject to the eligibility criteria and conditions set out in the corresponding section of the App or website. Repeated or recurring offers create no right that Users may enforce in the future. Where an offer is based on a coupon, the coupon is valid only in the manner and within the timeframe specified, may be applied only in full and at the time of purchase, cannot be applied cumulatively, and confers no right to any credit, refund, or cash-out for any difference between its value and the redeemed amount.

Introductory (trial) period

Where offered, you may access Unicool during a limited introductory period at a reduced price. This introductory price applies only for the specified introductory period. Unless you cancel beforehand in accordance with these Terms, the subscription will automatically renew at the standard price after the introductory period ends, and the standard price will apply to each subsequent renewal. Some features may be unavailable during the introductory period. The Owner will make the key terms — including the introductory price, the standard price that will apply on renewal, the renewal date, and how to cancel — clear to you before the introductory period begins.

11. Subscriptions

Subscriptions allow you to receive a Product continuously or regularly over a defined period. Paid subscriptions begin when payment is received by the Owner. To maintain a subscription, you must pay the recurring fee on time; failure to do so may cause service interruptions. Deleting the App or ceasing to use it does not, by itself, cancel a subscription.

Subscriptions handled via Apple ID

When subscribing through the Apple App Store, you acknowledge and accept that any payment due is charged to your Apple ID account; that subscriptions renew automatically for the same duration unless you cancel at least 24 hours before the current period expires; that renewal fees are charged within 24 hours before the end of the current period; and that subscriptions can be managed or cancelled in your Apple App Store account settings. These provisions prevail over any conflicting provision in these Terms.

Subscriptions handled via the Unicool website or web app

When subscribing through the Unicool website or web app, you acknowledge and accept that any payment due is charged using the payment information provided at the initial purchase; that subscriptions renew automatically for the same duration unless you cancel at least 24 hours before the current period expires; that renewal fees are charged within 24 hours before the end of the current period; and that subscriptions can be cancelled by emailing a cancellation request to support@unicoolkido.com from the email address used to create the subscription. These provisions prevail over any conflicting provision in these Terms.

12. Apple App Store — Additional Terms

The following terms apply where you obtain Unicool from the Apple App Store, and in the event of any conflict with the rest of these Terms they prevail with respect to Unicool obtained from the Apple App Store. These Terms are concluded solely between the Owner and you, and not with Apple, and Apple is not responsible for Unicool or its content. The licence granted to you for Unicool is limited to a non-transferable licence to use Unicool on any Apple-branded product that you own or control, as permitted by the App Store Terms of Service. The Owner is solely responsible for providing any maintenance and support for Unicool, and Apple has no obligation to furnish any maintenance or support services. To the maximum extent permitted by applicable law, Apple has no warranty obligation with respect to Unicool; if Unicool fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) for Unicool, and, to the maximum extent permitted by law, Apple has no other warranty obligation with respect to Unicool. The Owner, and not Apple, is responsible for addressing any claims by you or a third party relating to Unicool or your possession or use of it, including product-liability claims, claims that Unicool fails to conform to any legal or regulatory requirement, and claims arising under consumer-protection, privacy, or similar legislation. The Owner, and not Apple, is responsible for the investigation, defence, settlement, and discharge of any third-party claim that Unicool or your possession and use of it infringes that third party’s intellectual-property rights. You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist-supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. Questions, complaints, or claims relating to Unicool should be directed to UNICOOL, Inc. at support@unicoolkido.com. Finally, you acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

13. Refunds and money-back guarantee

Subject to the paragraphs below and to the mandatory rights of Consumers, you agree that a Purchase is final and that the Owner will not refund a transaction once it has been made. Notwithstanding the foregoing, the Owner will provide refunds and/or cancellations in the cases and to the extent required by mandatory provisions of applicable law, and in accordance with the money-back guarantee set out below.

If you purchased a Unicool subscription directly from the Unicool website or web app, you may request a full refund by emailing support@unicoolkido.com within 30 days of your initial purchase — no questions asked. This guarantee is offered in addition to, and does not limit, your statutory rights.

Refunds for purchases made through the Apple App Store are handled by Apple in accordance with Apple’s policies, and must be requested from Apple. The Owner will assist where it reasonably can, but cannot guarantee a refund of an App Store transaction.

14. Right of withdrawal

Unless an exception below applies, Users who are European Consumers (including Consumers in the United Kingdom) have a statutory right to withdraw from contracts entered into online (distance contracts) within the period specified below — generally 14 days — for any reason and without justification. Users who do not qualify as European Consumers cannot benefit from the rights described in this section.

Exercising the right of withdrawal

To exercise the right of withdrawal, you must send the Owner an unequivocal statement of your intention to withdraw from the contract, by email to support@unicoolkido.com. You may use the model withdrawal form provided at the end of this document, but you are not obliged to. To meet the deadline, you must send the withdrawal notice before the withdrawal period expires.

When the withdrawal period expires

For the purchase of a service, and for digital content not supplied on a tangible medium, the withdrawal period expires 14 days after the day the contract is entered into, unless you have waived the withdrawal right as described below.

Effects of withdrawal

If you correctly withdraw, you will be reimbursed for all payments made to the Owner, without undue delay and no later than 14 days from the day the Owner is informed of your decision to withdraw. Reimbursement will be made using the same means of payment used for the initial transaction, and you will not incur any fee as a result. Where you asked for a service to begin before the withdrawal period expired, you must pay an amount proportionate to the part of the service already provided up to the moment of withdrawal, compared with the full contract.

Exceptions from the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of digital content not on a tangible medium, where performance has begun with your prior express consent and your acknowledgement that the right of withdrawal is thereby lost; or to contracts for the provision of services that have been fully performed, where performance began with your prior express consent and your acknowledgement that the right of withdrawal is lost once the contract is fully performed. By subscribing to the Service, which is provided on a continuous basis, you may expressly request and consent to immediate supply; where you then exercise the right of withdrawal, the Owner will deduct from the refund an amount proportionate to the Service provided before you communicated your withdrawal.

15. Consumer rights

Nothing in these Terms affects the mandatory statutory rights of a User who is a Consumer, which cannot be excluded or limited by agreement. In particular, and without limitation, Consumers in the United Kingdom benefit from the protections of the Consumer Rights Act 2015 (including that digital content must be of satisfactory quality, fit for purpose, and as described), and Consumers in the EU benefit from equivalent protections under applicable consumer-protection law. Where any provision of these Terms conflicts with such mandatory rights, those rights prevail.

16. Warranties and limitation of liability

Disclaimer of warranties

To the maximum extent permitted by applicable law, and without limiting the Health, Wellbeing & Safety Disclaimer above, Unicool is provided strictly on an “as is” and “as available” basis, and use of the Service is at your own risk. The Owner expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory, or otherwise — including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. The Owner does not warrant that the content is accurate, reliable, or correct; that the Service will meet your requirements; that it will be available, uninterrupted, or secure; that defects will be corrected; or that the Service is free of harmful components. Some jurisdictions do not allow certain exclusions, so some of the above may not apply to you, and nothing in these Terms limits any right that cannot be limited under applicable law.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall the Owner and its subsidiaries, affiliates, officers, directors, agents, partners, suppliers, and employees be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including loss of profits, goodwill, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; nor for any damage or loss resulting from unauthorised access to the Service or a User account, from errors or inaccuracies of content, from interruptions of transmission, or from harmful components transmitted through the Service. In no event shall the aggregate liability of the Owner and the parties listed above exceed the greater of the amount paid by you to the Owner in the preceding 12 months or the duration of this Agreement (whichever is shorter). This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above may not fully apply. Nothing in these Terms excludes or limits the Owner’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited, including the mandatory rights of Consumers.

17. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, partners, suppliers, and employees harmless from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including legal fees) arising from your use of and access to the Service, including any data or content transmitted or received; your violation of these Terms; your violation of any third-party right, including privacy or intellectual-property rights; your violation of any law or regulation; any content submitted from your account; or your wilful misconduct.

18. Common provisions

No waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates, or other changes, informing Users appropriately. Within the limits of the law, the Owner may also suspend or terminate the Service altogether; if it does, it will cooperate with Users to enable them to withdraw their personal data or information in accordance with applicable law. The Service may also be unavailable due to reasons outside the Owner’s reasonable control, such as force majeure.

Privacy

To learn how your personal data, and information relating to your child, is processed, please refer to the Unicool Privacy Policy, which is incorporated into these Terms by reference.

Intellectual-property rights

All intellectual-property rights — including copyrights, trademark rights, patent rights, and design rights — related to Unicool are the exclusive property of the Owner or its licensors, and are protected by applicable laws and international treaties. All trademarks, trade names, service marks, wordmarks, images, and logos appearing in connection with Unicool remain the exclusive property of the Owner or its licensors.

Electronic communications

By using the Service, you consent to receive communications from the Owner electronically, including by email and through the App. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing, unless applicable law requires otherwise.

Complaints

Any complaint relating to the Service should be sent to support@unicoolkido.com, and the Owner will seek to resolve it. Users who are Consumers may also have the right to refer a dispute to a competent consumer-protection body in their country of residence; nothing in these Terms affects that right.

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time and will appropriately inform Users of any changes. Such changes will affect the relationship with the User only for the future. Continued use of the Service after changes take effect signifies acceptance of the revised Terms; Users who do not wish to accept the changes must stop using the Service. If required by applicable law, the Owner will specify the date on which the modified Terms enter into force.

Assignment of contract

The Owner may transfer, assign, dispose of by novation, or subcontract any or all of its rights or obligations under these Terms, taking Users’ legitimate interests into account. You may not assign or transfer your rights or obligations under these Terms without the Owner’s written permission.

Contacts

All communications relating to the use of Unicool must be sent using the contact details in this document: support@unicoolkido.com.

Severability and entire agreement

Should any provision of these Terms be or become invalid or unenforceable under applicable law, the invalidity or unenforceability of that provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect, and any invalid or unenforceable provision will be interpreted and reformed to the extent reasonably required to render it valid and consistent with its original intent. These Terms, together with the documents incorporated by reference, constitute the entire agreement between you and the Owner regarding the Service and supersede any prior agreement on the same subject matter, without prejudice to the mandatory rights of Consumers.

19. Governing law and jurisdiction

These Terms, and all relations arising from them, are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles, and the courts of the place where the Owner is based have jurisdiction over any dispute.

If you qualify as a European Consumer (including a Consumer in the United Kingdom) and have your habitual residence in a country whose law provides a higher standard of consumer protection, those higher standards prevail. Such Consumers may also bring proceedings in, and benefit from the mandatory consumer-protection rules of, their country of residence, and nothing in these Terms deprives them of that protection.

20. Definitions

Unicool (or this Application / the App / the Service) — the application and related property that enable the provision of the Service, including the iOS app, the web app, and the Unicool website.

Unicool website — the website located at unicoolkido.com and related domains, including care.unicoolkido.com.

Owner (or We) — UNICOOL, Inc., the legal entity that provides Unicool and/or the Service to Users.

User (or You) — any natural person using Unicool, ordinarily a parent or legal guardian using the Service on behalf of their child.

Consumer — any User qualifying as a natural person who acts for purposes outside their trade, business, craft, or profession.

European (or Europe) — applies where a User is physically present or resident within the EU or the United Kingdom, regardless of nationality.

Product — a good or service available for purchase through Unicool, such as a subscription or digital content. The sale of Products may form part of the Service.

Agreement — any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

Terms — all provisions applicable to the use of Unicool and/or the Service as described in this document, including related documents such as the Privacy Policy, and as updated from time to time.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. Use of the form is not obligatory.

To: UNICOOL, Inc., 1111B South Governors Avenue, STE 23980, Dover, DE 19904, USA — support@unicoolkido.com

I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service: _______________________________________________

Ordered on: _______________________

Name of consumer(s): _______________________

Address of consumer(s): _______________________

Date: _______________________

Signature (only if this form is notified on paper): _______________________

These Terms were last updated on 10 July 2026. UNICOOL, Inc., a Delaware corporation · support@unicoolkido.com